Refund Policy

In plain terms, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

From a customer-service perspective, contact support@thhehoneypotstory.shop before sending merchandise back. When the request is approved, thhehoneypot covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

As the applicable store rule, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

As part of our service commitment, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

Within this policy, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 524 Valley Ln, Boulder, Colorado, 80302, United States

Refund and exchange support: support@thhehoneypotstory.shop or 512-423-0173, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: thhehoneypot
Contact email: support@thhehoneypotstory.shop
Phone: 512-423-0173
Physical address: 524 Valley Ln, Boulder, Colorado, 80302, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)